Bank OCBC NISP (formerly known as Bank NISP) is the fourth oldest bank
in Indonesia, which was established on April 4, 1941 in London under the name
of NV Nederlandsch Indische Spaar En Deposit Bank. Bank OCBC NISP later
developed into a solid and reliable bank, primarily serving the segment of
small and medium enterprises (SMEs). Bank OCBC NISP officially became a
commercial bank in 1967, foreign exchange bank in 1990 and became a public
company in Indonesia Stock Exchange in 1994. This initiative allows the Bank
recorded a high growth. With the support of OCBC Bank-Singapore, Bank OCBC NISP
has set an aggressive program to strengthen the infrastructure, including human
resources, information technology and office networks. We invite the young
candidates to join us in the following position.
Quality Tracking Officer
Responsibilities:
- Support the Customer Experience strategy Division Head, particularly in terms of quality of the measurement results of the implementation of Development programs with analysis and Improvement pelaporannya, and remain guided company culture One PIC
- Do report tracking related to level of effectiveness/branch/satisfaction Program
- Cultivate and interesting data (excel required)
- Managing Staff Appreciation and forwarded to a Staff Appreciation Comittee
- Tracking activities related to R&D and Complaint Management unit
- Support the activities of R&D (such as Service Camp, Service Academy)
- Contribution to the OCBC NISP Service Awards (annual event)
- Monitoring system on Tangible CHM
- Ad hock base tracking (tracking strategical)
Requirements:
- Formal education: Bachelor's degree
- Fresh Graduate or a Minimum of 3 years in branch service operation or customer experience or service quality/quality management in banking or similar financial service industries
- Critical, Good Communication Skills, Good Written & Interpersonal Skill, Initiative
Please visit the following link for the application process.
