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Bank OCBC NISP Quality Tracking Officer

Bank OCBC NISP Quality Tracking Officer
Bank OCBC NISP (formerly known as Bank NISP) is the fourth oldest bank in Indonesia, which was established on April 4, 1941 in London under the name of NV Nederlandsch Indische Spaar En Deposit Bank. Bank OCBC NISP later developed into a solid and reliable bank, primarily serving the segment of small and medium enterprises (SMEs). Bank OCBC NISP officially became a commercial bank in 1967, foreign exchange bank in 1990 and became a public company in Indonesia Stock Exchange in 1994. This initiative allows the Bank recorded a high growth. With the support of OCBC Bank-Singapore, Bank OCBC NISP has set an aggressive program to strengthen the infrastructure, including human resources, information technology and office networks. We invite the young candidates to join us in the following position.


Quality Tracking Officer

Requirements:
  • Minimum of 3 years in banking / financial services industry / quality improvement, especially in the field of measurement, surveys, consultants.
  • Having an understanding of the operational processes and business banking.
  • Their competence: Integrity, Organizational Commitment, Customer Service Orientation and Achievement Orientation
Responsibilities:
  • Doing tracking report related to the level of effectiveness / satisfaction Branch / Program
  • Rework and pull data (Excel required)
  • Managing Staff Appreciation and forwarded to the Staff Appreciation Comittee
  • Tracking activities related to R & D and Complaint Management unit
  • Support R & D activities (such as Service Camp, Service Academy)
  • Contributions to OCBC NISP Service Award (annual event)
  • Tangible monitoring system CHM
  • Ad hock basis tracking (tracking strategical) 
please fill in the registration form if you want to join and career with us.


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